Everything you need to know about our products, orders, and more.
Most orders ship within 2 business days.
Once shipped, delivery usually takes 2–5 business days in the US and 2–11 business days in Europe, depending on your country.
We currently ship across the US and Europe. US orders ship from the US, and EU orders ship from the EU, so you won't pay extra customs fees.
Yes, a tracking link is emailed to you as soon as your order ships.
Choose a product, select "Subscribe & Save," pick a delivery interval (4, 8, or 12 weeks), and save 10% on every order.
Yes, at any time from your account page — pause, skip, change the interval, or cancel.
Yes, your card is charged automatically before each scheduled delivery, and you'll get an email reminder beforehand.
You can return unopened products within 14 days of delivery for a full refund. For hygiene reasons, products with a broken hygiene seal cannot be returned unless they arrived damaged or faulty.
Contact us with your order number and we'll send you return instructions.
Once we receive and inspect your return, we'll process your refund within 14 days to your original payment method.
Yes — our products are certified cruelty-free and never tested on animals at any stage of development.
Many of our formulas are designed for sensitive and blemish-prone skin — check each product page for specific skin type tags, or take our quiz for a personalized match.
Take our 1-minute quiz and we'll recommend a routine based on your skin type and concerns.
We accept Visa, Mastercard, Apple Pay, and PayPal.
Yes, all payments are processed through Shopify's SSL-encrypted secure checkout.